Vegas Club and Caravelle Saigon Hotel are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website (vegasvietnam.com) or contact us. We encourage you to read this policy carefully.
1. Information We Collect
We may collect information in several ways. When you contact us—by phone, email, or through our website—you may provide your name, email address, phone number, and the content of your message. We use this information to respond to your enquiries, process reservations, and provide information about Vegas Club and Caravelle Saigon Hotel.
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device type, and pages visited. This information helps us understand how visitors use our site and improve the user experience. We may use cookies and similar technologies for this purpose. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly if you do.
If you use Google Tag Manager or other analytics tools on our site, third-party services may collect additional data in accordance with their own privacy policies. We use such tools to measure site performance and understand visitor behaviour.
2. How We Use Your Information
We use the information we collect to respond to your enquiries, process bookings and reservations, provide information about Vegas Club membership and benefits, send updates about events and promotions (if you have opted in), improve our website and services, and comply with legal obligations.
We do not sell your personal information to third parties. We may share information with service providers who assist us in operating our website or conducting our business—for example, hosting providers or analytics services—subject to confidentiality obligations.
3. Data Retention
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we will securely delete or anonymise it.
4. Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include technical safeguards such as encryption where appropriate, as well as organisational measures to limit access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include the right to access the data we hold about you, to correct inaccurate data, to request deletion of your data, to object to processing, or to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.
If you are in the European Union or United Kingdom, you may also have the right to lodge a complaint with a supervisory authority. We encourage you to contact us first so we can address your concerns.
6. Third-Party Links
Our website may contain links to third-party websites, including the official Caravelle Saigon Hotel site and external resources. We are not responsible for the privacy practices of these sites. When you leave our website, we encourage you to read the privacy policy of any site you visit.
7. Children's Privacy
Our website is not intended for children. Vegas Club and its gaming facilities are for adults of legal gambling age only. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website or providing your information, you consent to such transfer. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
Vegas Club / Caravelle Saigon Hotel
19-23 Lam Son Square, District 1
Ho Chi Minh City, Vietnam
Phone: +84 908 200 945 (Vegas Club) / +84 28 3823 4999 (Hotel)
Email (hotel): [email protected]
Website (vegasvietnam.com): [email protected]